Askly Documentation

Overview

Customers ask questions on product pages, you answer from one screen, and the answers stay visible for the next visitors.

• Answer once, reassure every visitor
• One inbox for all product questions
• Email alerts for you and the customer

Best for: Stores with technical, fitted or high-value products

Installation

1. Download askly-product-questions.zip from My account › My plugins or from your order email. Do not unzip it.
2. In WordPress, go to Plugins › Add New Plugin › Upload Plugin, choose the zip and click Install Now, then Activate.

Requires WordPress 6.0+, PHP 7.4+, WooCommerce 7.0+. Works with any theme, block themes and page builders.

Features

• Questions & answers tab on product pages, with the number of answered questions
• Ask a question form with spam protection (honeypot and rate limit)
• Inbox in WooCommerce › Questions: answer or delete in one click
• Email to you for each new question, email to the customer when you answer
• Search through the questions and “Show more” pagination
• Questions never mix with reviews, ratings or comment counts
• Shortcode [askly id="123"] for any page

Shortcodes

Paste a shortcode in any page, post, widget or page builder text block.

• [askly]

Options of each shortcode are described in the Features above and in the plugin settings page.

For developers

Customize the plugin from your theme’s functions.php or a small plugin, without editing its files (your changes survive updates).

Filters

• askly_accept
• askly_answer_author
• askly_sanitize
• askly_show

add_filter( 'askly_accept', function ( $value ) {
	// Change $value here.
	return $value;
}, 10, 1 );

Actions

• askly_admin_after_form
• askly_admin_before_form
• askly_admin_form_end
• askly_answered
• askly_question_received

Updates

Updates are free. When a new version is out, it appears in Dashboard › Updates of your WordPress site and you can install it in one click, or turn on automatic updates in Plugins. This works for the zip downloaded from your Woo-Plugins account; older copies can be replaced by downloading the latest version from My plugins. See the changelog.

Frequently asked questions