Most pre-sale questions are the same from one store to another. Answer them where customers look, and you save time and sales.
About the product
- What is it made of? In the description, with the exact material.
- What are the dimensions? In a dedicated “Size & dimensions” line, with units.
- Which size should I choose? In a size guide next to the size selector.
- Is it compatible with…? In the product questions and answers.
- How do I care for it? In the description or a care tab.
About the order
- When will I receive it? On the product page, with an estimated delivery date.
- How much is shipping? In the cart, and in a free shipping goal bar.
- Can I pick it up? On the product page if you offer Click & Collect.
- Can I send it as a gift? Near the add to cart button: gift wrap, message, no prices on the slip.
About trust
- Can I return it? A short line on the product page, the full policy one click away.
- Is payment secure? Under the order button at checkout.
- Is the shop real? Reviews, your address and a real way to contact you.
For everything else: questions and answers
Specific questions (“Will it fit my 2019 model?”) belong on the product page, answered once for everyone. Askly collects them, lets you answer from one inbox and keeps the answers visible. Try it on the demo and read the product Q&A guide.
Frequently asked questions
Where should I answer delivery questions?
On the product page, with an estimated delivery date, and again in the cart.
What is the best way to answer product-specific questions?
A questions and answers section on the product page, answered by the shop and visible to all visitors.
Do FAQ pages still help?
Yes, for general questions about delivery, returns and payment.