“I ordered the wrong size, can I cancel?” Answering by email takes time, and the order may already be packed. Self-service cancellation, with limits, solves both.
Set a time limit
30 to 60 minutes after the order, before you start packing.
Unpaid and paid orders are different
An unpaid order (bank transfer, on hold) can be cancelled directly. A paid order needs a refund: let customers request it, and you confirm.
Ask for a reason
A short list of reasons tells you what to fix: wrong size chosen, delivery too slow, price.
Restore the stock
WooCommerce puts cancelled items back in stock automatically.
Confirm by email
Customers want to know it worked.
Cancelly handles all of this. See the demo.
Frequently asked questions
Will customers cancel more often?
Rarely: most cancellations would have happened by email anyway.
What time limit is best?
Before you start preparing orders, often one hour.
Are paid orders refunded automatically?
Better not: confirm and refund yourself.