A clear returns policy reassures buyers before they order and saves you questions after.
Template
- Period: you can return items within 30 days of delivery.
- Condition: unused, in the original packaging.
- How: request a return from your account; we email the instructions.
- Costs: who pays return shipping.
- Refund: within 14 days of receiving the items, to the original payment method.
- Exceptions: personalised items, hygiene products.
Make requesting easy
A form in My account beats an email: items, quantity, reason. Returnly adds it.
Fewer returns
Read how to reduce returns.
This template is general information; check the consumer rules in your country. See the demo.
Frequently asked questions
How long should the return period be?
In the EU, at least 14 days; many stores offer 30.
Who pays return shipping?
Your choice, but say it clearly.
Where should the policy appear?
In the footer, on product pages and at checkout.