Cancelly Documentation

Overview

Customers cancel an order from My account within a time limit, or request cancellation of a paid order, with a reason.

• Self-service cancellation
• Time limit and reasons
• Paid orders under control

Best for: Stores that get cancellation emails

Installation

1. Download cancelly-order-cancellation.zip from My account › My plugins or from your order email. Do not unzip it.
2. In WordPress, go to Plugins › Add New Plugin › Upload Plugin, choose the zip and click Install Now, then Activate.

Requires WordPress 6.0+, PHP 7.4+, WooCommerce 7.0+. Works with any theme, block themes and page builders.

Features

• Cancel button in My account › Orders
• Time limit after the order
• Unpaid orders cancelled right away, stock restored
• Paid orders: cancellation request for you to refund
• Reasons list, saved on the order
• Email to you for each cancellation
• Your button texts and messages

Shortcodes

Paste a shortcode in any page, post, widget or page builder text block.

• [cancelly_preview]

Options of each shortcode are described in the Features above and in the plugin settings page.

For developers

Customize the plugin from your theme’s functions.php or a small plugin, without editing its files (your changes survive updates).

Filters

• cancelly_active
• cancelly_sanitize

add_filter( 'cancelly_active', function ( $value ) {
	// Change $value here.
	return $value;
}, 10, 1 );

Actions

• cancelly_admin_after_form
• cancelly_admin_before_form
• cancelly_admin_form_end

Updates

Updates are free. When a new version is out, it appears in Dashboard › Updates of your WordPress site and you can install it in one click, or turn on automatic updates in Plugins. This works for the zip downloaded from your Woo-Plugins account; older copies can be replaced by downloading the latest version from My plugins. See the changelog.

Frequently asked questions