Returnly Documentation

Overview

Customers request a return from My account: items, quantities, reason and comment. You approve, track each request and the customer is emailed at each step.

• Return requests from My account
• Clear statuses and emails
• All requests in one list

Best for: Fashion, shoes and any store with returns

Installation

1. Download returnly-return-requests.zip from My account › My plugins or from your order email. Do not unzip it.
2. In WordPress, go to Plugins › Add New Plugin › Upload Plugin, choose the zip and click Install Now, then Activate.

Requires WordPress 6.0+, PHP 7.4+, WooCommerce 7.0+. Works with any theme, block themes and page builders.

Features

• Returns tab in My account
• Items and quantities from the order
• Reasons and optional comment
• Return period in days
• Statuses: requested, approved, received, refunded, declined
• Customer emailed at each status, with your return instructions
• Requests listed in WooCommerce › Returns

Shortcodes

Paste a shortcode in any page, post, widget or page builder text block.

• [returnly_preview]

Options of each shortcode are described in the Features above and in the plugin settings page.

For developers

Customize the plugin from your theme’s functions.php or a small plugin, without editing its files (your changes survive updates).

Filters

• returnly_active
• returnly_sanitize

add_filter( 'returnly_active', function ( $value ) {
	// Change $value here.
	return $value;
}, 10, 1 );

Actions

• returnly_admin_after_form
• returnly_admin_before_form
• returnly_admin_form_end

Updates

Updates are free. When a new version is out, it appears in Dashboard › Updates of your WordPress site and you can install it in one click, or turn on automatic updates in Plugins. This works for the zip downloaded from your Woo-Plugins account; older copies can be replaced by downloading the latest version from My plugins. See the changelog.

Frequently asked questions