Good after-sales service turns a one-time buyer into a loyal customer.
Order tracking
Clear statuses and a tracking link.
Cancellations
Read self-service cancellation.
Returns
See handling returns.
An account area
Orders, invoices, returns in one place.
Fast answers
Within a business day if you can, with templates for common questions.
Cancelly and Returnly automate two of these.
Frequently asked questions
What matters most to customers?
Fast, clear answers.
Should returns be free?
It depends on your margins; be clear either way.
How do I reduce support emails?
Self-service in the customer account.