Returns are part of selling online. A clear process keeps them fast and friendly.
1. The request
Items, quantities and reason, from the customer’s account.
2. Approval
Check the period and condition, then send the instructions.
3. Reception
Check the items and mark them received.
4. Refund
From the order screen in WooCommerce, item by item.
5. Restock
Tick “restock” when refunding sellable items.
6. Learn
Review reasons monthly: sizes, photos, descriptions.
Returnly covers steps 1 to 4 with emails at each step. See the demo.
Frequently asked questions
Does WooCommerce handle returns natively?
It handles refunds, not return requests.
Should I refund before receiving items?
Usually after, unless you trust the customer.
How do I reduce returns?
Size guides, better photos and clear descriptions.