Once an order is paid, customers have one question: when will it arrive? Without tracking, they write to you. With tracking in the right places, most of them never need to.
Where customers look for tracking
- The shipped email: the tracking link must be inside, clickable.
- My account: a Track button next to the order.
- A tracking page for guests: order number and email, no account needed.
Add tracking in seconds
When you print the label, copy the tracking number into the order, choose the carrier and mark the order as completed. The Completed email leaves with the tracking link. Several parcels? Add several numbers.
Show progress, not only a number
A simple timeline (order received, payment confirmed, being prepared, shipped) answers “Did you get my order?” and “Has it left?” before the carrier link is even needed.
Security
A public tracking page must ask for the order number and the email used for the order, and limit attempts, so nobody can browse other customers’ orders.
Set expectations before the order
Tracking answers questions after the purchase. Before it, show an estimated delivery date on the product page.
The plugin
Trackly adds a tracking box to orders (Colissimo, Chronopost, Mondial Relay, DHL, UPS, FedEx, GLS, DPD and your own carriers), the tracking link in emails and My account, and a “Where is my order?” page. Try it on the demo and read 7 ways to reduce support emails.
Frequently asked questions
Does WooCommerce handle tracking numbers by default?
No, WooCommerce has no tracking field; a plugin like Trackly adds it to orders and emails.
Can a customer track an order without an account?
Yes, on a tracking page with the order number and the email used for the order.
Can I add several tracking numbers to one order?
Yes, one per parcel, each with its carrier.